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If you choose to configure Logger to post the report to your CRM database then, if you wish the reported problem to be displayed on the Logger map for others to see you would need to configure a Workflow in Studio to extract the data from the CRM to your iShare SDW at regular intervals. You could also choose to post the report to both your CRM and iShare but then you would need to think about how you update iShare with any changes made to the report in your CRM.
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