Overview
iShare Logger enables citizens to locate on a map and report broken street lamps, abandoned cars, fly tipping, graffiti etc. and insert these reports into a CRM or other workflow. It also enables iShare data and mapping functionality to be made available for easier fault reporting in a call centre. Logger can also be deployed in public consultations as a means of gathering feedback on proposals.
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You can link directly to your existing e-Forms optionally passing the Easting and Northing co-ordinates together with an asset id, of say a street light, if required.
CRM Integration
If you have a CRM which can integrate with the Data Share web service then you can create a Case for each fault if required. This will enable the following scenario:
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